FAQs Archive

Q: How much do you typically pay per assignment?

Remuneration varies depending upon the assignment. For example, in‐person shops pay more than telephone or web shops. Payment details are provided in our postings, giving shoppers the opportunity to review and decide before applying for assignments. Typical pay is between $4 ‐ $75 per shop depending on the assignment type.

Q: What is my Shopper Rating used for?

Our schedulers use shopper ratings when choosing a specific shopper for an assignment. The higher the rating, the more assignments you will receive. Remember, we are looking for shoppers who provide quality work, are professional and responsible, and those who interact with Pinnacle employees respectfully and with positive attitudes.

Q: What is a flake citation?

By accepting a shop you are agreeing to complete it by the scheduled due date. If you are unable to complete the shop by the scheduled due date, you are required to let the scheduler know as soon as possible. If your shop is PAST DUE, you will receive an email from the scheduler giving you 24 hours to respond and cancel or ask for an extension. If you do not respond to the email, a flake citation will be added to your profile. Flake citations work as a record of an unreliable history that our schedulers use when deciding who to assign a shop to.

Q: What is a hero citation?

A permanent marker awarded to shoppers who have extensive experience with Pinnacle and have established a great reputation for reliability and excellent work.

Q: What is a Shopper Rating/Grade and how is it determined?

Every shopper starts with a grade of 5. A grade of 1‐10 is issued for every shop you submit. Your overall rating is an average of every grade you receive and reflects the quality of work you’ve provided throughout your Pinnacle mystery shopping history. Your shopper rating will adjust and become more meaningful as you gain experience. Accuracy, writing, promptness, and dependability are major factors in determining your shopper rating. Points will be deducted for not following instructions, not submitting reports on time, inconsistent answers, not providing enough commentary, unclear comments, failing to submit a required proof of visit, etc. High ratings will be rewarded for reading and following instructions, completing surveys on time and without prompting from Pinnacle, answering questions correctly based on the criteria provided, providing full and detailed comments, responding to requests for more information or questions promptly and with a positive attitude, etc. Pinnacle is looking for well done, clear reports that require little to no editing, paint a clear picture of the interaction that transpired, and include comments that convey facts and areas for improvement.

Q: How do I turn off emailed shop offers?

If you would like to remain active but prefer to search the job board and not receive emailed shop offers, you can mark your account as DO NOT EMAIL. This can be done from your shopper profile or account status page. From your shopper profile you will select OFF next to Get Shop Offer Emails. Or you can select Change next to Account Status and then check the box for Do Not Email Shop Offers and then submit.

Q: How do I deactivate/reactivate my profile?

If you are no longer interested in Mystery Shopping, you can simply deactivate your shopper profile. This can be done by logging into your shop log and selecting Change next to Account Status: THIS ACCOUNT IS ACTIVE in the top, yellow box. Once your account is deactivated you will no longer receive emails from Pinnacle. You will follow the same process for reactivating your profile.

Q: Shop Validation/ What is a Proof of Visit (POV)?

Each in‐person shop requires a Proof of Visit. Your POV could be a business card, teller receipt, etc depending on the assignment type. Correct/acceptable POVs will be outlined in the shop guidelines. Pinnacle prefers that you upload the POV directly into your shop. However, you do have the option to email it to the scheduler or fax it to 1‐800‐330‐1304.

Q: How do I submit the survey?

Once the assignment is complete and you are ready to fill out the survey, log in to your shop log and select View/Submit. You will fill out and submit the survey online. It is important that you save the survey every 20 minutes or so to avoid losing your work.

Q: I’ve completed the shop assignment, when is the survey due?

Surveys are due within 12 hours of completing the mystery shop assignment. If there is an emergency and you are unable to meet that deadline, please contact your scheduler.

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