Shopper Rating Archives - Pinnacle Financial Strategies https://www.pinnaclefinancialstrategies.com/faq_category/shopper-rating/ Fri, 17 Oct 2025 14:56:57 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 https://pinnaclefinancialstrategies.com/wp-content/uploads/2024/10/cropped-PFS-Favicon-32x32.png Shopper Rating Archives - Pinnacle Financial Strategies https://www.pinnaclefinancialstrategies.com/faq_category/shopper-rating/ 32 32 What is my Shopper Rating used for? https://pinnaclefinancialstrategies.com/faq-items/what-is-my-shopper-rating-used-for/ https://pinnaclefinancialstrategies.com/faq-items/what-is-my-shopper-rating-used-for/#respond Tue, 05 Nov 2024 18:07:29 +0000 https://wwwdev.pinnstrat.com/?post_type=avada_faq&p=1993 Our schedulers use shopper ratings when choosing a specific shopper for an assignment. The higher the rating, the more assignments you will receive. Remember, we are looking for shoppers who provide quality work, are professional and responsible, and those who interact with Pinnacle employees respectfully and with positive attitudes.

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]]> Our schedulers use shopper ratings when choosing a specific shopper for an assignment. The higher the rating, the more assignments you will receive.

Remember, we are looking for shoppers who provide quality work, are professional and responsible, and those who interact with Pinnacle employees respectfully and with positive attitudes.

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]]> https://pinnaclefinancialstrategies.com/faq-items/what-is-my-shopper-rating-used-for/feed/ 0 What is a flake citation? https://pinnaclefinancialstrategies.com/faq-items/what-is-a-flake-citation/ https://pinnaclefinancialstrategies.com/faq-items/what-is-a-flake-citation/#respond Tue, 05 Nov 2024 18:07:16 +0000 https://wwwdev.pinnstrat.com/?post_type=avada_faq&p=1991 By accepting a shop you are agreeing to complete it by the scheduled due date. If you are unable to complete the shop by the scheduled due date, you are required to let the scheduler know as soon as possible. If your shop is PAST DUE, you will receive an email from the scheduler giving [...]

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]]> By accepting a shop you are agreeing to complete it by the scheduled due date. If you are unable to complete the shop by the scheduled due date, you are required to let the scheduler know as soon as possible. If your shop is PAST DUE, you will receive an email from the scheduler giving you 24 hours to respond and cancel or ask for an extension. If you do not respond to the email, a flake citation will be added to your profile. Flake citations work as a record of an unreliable history that our schedulers use when deciding who to assign a shop to.

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]]> https://pinnaclefinancialstrategies.com/faq-items/what-is-a-flake-citation/feed/ 0 What is a hero citation? https://pinnaclefinancialstrategies.com/faq-items/what-is-a-hero-citation/ https://pinnaclefinancialstrategies.com/faq-items/what-is-a-hero-citation/#respond Tue, 05 Nov 2024 18:07:01 +0000 https://wwwdev.pinnstrat.com/?post_type=avada_faq&p=1989 A permanent marker awarded to shoppers who have extensive experience with Pinnacle and have established a great reputation for reliability and excellent work.

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]]> A permanent marker awarded to shoppers who have extensive experience with Pinnacle and have established a great reputation for reliability and excellent work.

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]]> https://pinnaclefinancialstrategies.com/faq-items/what-is-a-hero-citation/feed/ 0 What is a Shopper Rating/Grade and how is it determined? https://pinnaclefinancialstrategies.com/faq-items/what-is-a-shopper-rating-grade-and-how-is-it-determined/ https://pinnaclefinancialstrategies.com/faq-items/what-is-a-shopper-rating-grade-and-how-is-it-determined/#respond Tue, 05 Nov 2024 18:06:38 +0000 https://wwwdev.pinnstrat.com/?post_type=avada_faq&p=1987 Every shopper starts with a grade of 5. A grade of 1‐10 is issued for every shop you submit. Your overall rating is an average of every grade you receive and reflects the quality of work you’ve provided throughout your Pinnacle mystery shopping history. Your shopper rating will adjust and become more meaningful as you [...]

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]]> Every shopper starts with a grade of 5. A grade of 1‐10 is issued for every shop you submit. Your overall rating is an average of every grade you receive and reflects the quality of work you’ve provided throughout your Pinnacle mystery shopping history. Your shopper rating will adjust and become more meaningful as you gain experience.

Accuracy, writing, promptness, and dependability are major factors in determining your shopper rating.

Points will be deducted for not following instructions, not submitting reports on time, inconsistent answers, not providing enough commentary, unclear comments, failing to submit a required proof of visit, etc.

High ratings will be rewarded for reading and following instructions, completing surveys on time and without prompting from Pinnacle, answering questions correctly based on the criteria provided, providing full and detailed comments, responding to requests for more information or questions promptly and with a positive attitude, etc.

Pinnacle is looking for well done, clear reports that require little to no editing, paint a clear picture of the interaction that transpired, and include comments that convey facts and areas for improvement.

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