June 18, 2026

1 PM – CDT

Exceptional service starts before an accountholder ever walks through your doors and continues through every in-branch and online interaction. This interactive webinar with Matt Turner, Director of Education and Training at Pinnacle, will share strategies on how to strengthen the full accountholder experience, from the moment someone drives onto your lot to their experience navigating your digital channels.

Participants will gain practical insight into identifying service gaps, coaching staff for consistent delivery, and using mystery shopping feedback to uncover opportunities for improvement across both physical and digital touchpoints. A companion worksheet will be shared prior to the session so attendees can actively participate and apply key takeaways throughout the training.