By accepting a shop you are agreeing to complete it by the scheduled due date. If you are unable to complete the shop by the scheduled due date, you are required to let the scheduler know as soon as possible. If your shop is PAST DUE, you will receive an email from the scheduler giving you 24 hours to respond and cancel or ask for an extension. If you do not respond to the email, a flake citation will be added to your profile. Flake citations work as a record of an unreliable history that our schedulers use when deciding who to assign a shop to.