You are required to IMMEDIATELY notify your scheduler by phone or e‐mail even if our office is closed. Pinnacle Financial Strategies is open Monday ‐ Friday 9 a.m. ‐ 5 p.m. EST. You may contact your scheduler by clicking on the Help/Contact link in the 2nd column of your shopper log. Failure to contact your scheduler immediately will result in a reduction to your shopper grade/the addition of a negative citation to your profile.