Our clients use your feedback to pinpoint strengths and weaknesses for targeted “coach and reward” training programs. Therefore, as a shopper with Pinnacle, your responsibilities are to report on the facts rather than opinions when evaluating services. We are looking for individuals who:

• Accept full responsibility for completing a project on time, including timely responses for corrections or clarifications
• Pay attention to detail and are observant
• Read all instructions and surveys in advance and question their scheduler on any unclear points prior to conducting the shop
• Keep the “mystery” in “mystery shopping” by not taking notes during the shop, not divulging their identity, and not bringing any unnecessary or unusual attention to themselves
• Communicate clearly and effectively
• Are comfortable with email communication and are responsive to email notification/requests
• Read, understand and practice the spirit and intent of their IC agreement